Customer Support Channels
A 60–Minute Ticket Response Time Guarantee
Every single support request you send to us will be responded to within maximum 60 min. In case your trouble ticket or email requires further assistance from an admin, we will timely forward it and leave a note to inform you that your case is being examined. If you make use of the Managed Servers package, any of the server administration services included there will be executed at a time that suits you.
A Top–Quality Customer Support Service
- We’ll be online for you 24/7 to reply to any inquiries that you may have with regard to our Web Hosting Control Panel or any of the applications that we have installed for your convenience on the dedicated hosting server. In case you also require support with server administration procedures, take a look at our Managed Servers package, which includes backup space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services.
A User–Friendly Help Section
Our Web Hosting Control Panel is preinstalled for each dedicated server. Among its characteristics is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. The majority of help articles have video versions that show all the tasks that you can carry out in a very illustrative way. You will find all the instructional articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.