One-Hour Response Guarantee
Learn much more about the 1-hour response time guarantee and in what ways you, as the customer, can benefit from it.
Should you ever face a problem with your website and be unable to fix it, ask the respective hosting company’s customer support team to help you get the website back online. A fast solution would be the best-case scenario, but many companies reply within 24 hours and even more, especially if you’re working with a hosting reseller. Even if the problem can be solved without much difficulty, your website may not function correctly or may not be reachable at all for an extended span of time, so you may lose prospective customers since it’s pretty unlikely that anyone would be willing to revisit an inoperational website. With that being said, you need to make sure not only that you can reach your hosting company, but also that they can answer and help you in a timely fashion. If a software application update does not go smoothly or you delete something unintentionally, for example, the site should be fixed speedily in order to prevent extended unavailability.
One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting offer a sixty-minute reply guarantee, which means that irrespective of what query or issue you may have, we will always be there to lend you a helping hand. As a matter of fact, it seldom takes more than half an hour to get an issue resolved or a query answered, and this is valid for both technical and sales matters. Our help desk support team reps will be at your service 24x7, even on public holidays and weekends, which goes to say that you’ll receive prompt help at any time. We realize exactly how costly time can be, so by the time we answer your trouble ticket or email, we’ll have looked into the matter and, in case we haven’t worked out a solution, we will supply you with more info about what you have to do on your end, when the circumstances require this. With our support services, you can be certain that there will be someone to help you instantaneously, irrespective of what time of day or night it is.